Refund policy

👟 Return & Claims Policy

Last Updated: 1 August 2026

At 7 x 3 Lifestyles, we want you to be completely satisfied with your purchase. This policy explains when and how you can return a product, and how claims for manufacturing defects are handled.

✅ What Qualifies for a Return?

You may request a return if:

The item received is defective.
The item was damaged in transit.
One or more products from your order are missing.
You received the wrong item.
The size delivered does not match what you ordered.

We recommend reviewing product details, size charts, and images carefully before placing your order to avoid inconvenience.

⏳ Return Window

Return requests must be raised within 15 days of receiving your order.

Requests made after this window will not be accepted.

📋 How to Raise a Return Request

To initiate a return, email us at care@7x3lifestyles.com or call 9316129338 with the following details:

1	Three clear photos of the footwear received (top view, sole view, and side view).
2	Your order number.
3	The reason for the return.
4	Confirmation that the original tag/seal is intact — returns will not be accepted if the tag or seal is broken or missing.

Incomplete requests missing any of the above cannot be processed, so please make sure all details are included upfront.

⚠️ Important: Please do not send back footwear that has been worn or used — such returns will be marked invalid, and you will be responsible for both outbound and return courier charges.

🔁 Exchanges

We currently do not offer direct exchanges. If you'd like a different size, colour, or product, please place a new order on the website and separately raise a return request for the item you already received.

🎁 Free Gifts & Add-Ons

If your order included a complimentary gift or add-on item, it must be returned along with the main product for the return to be processed.

📦 Partial Returns

If you ordered multiple items in a single order, you're welcome to return just one or some of them — a full order return is not required.

❌ Order Cancellations

Orders can only be cancelled before they are dispatched. Once an order has shipped, it can no longer be cancelled, but you may raise a return request after delivery if eligible.

🔧 Claim Policy (Manufacturing Defects)

Claims are accepted only for genuine manufacturing defects, and only where the footwear shows evidence of normal, appropriate use. Minor issues will generally be assessed for repair first before a refund or replacement is considered.

A "major manufacturing defect" includes:

Discoloured or damaged upper material.
A broken or damaged sole or insole.

When raising a claim, please include the original price tags, labels, packaging, and invoice along with the product.

If the returned product does not meet these conditions, it will not be eligible for a refund, and the item will be shipped back to you at your own cost.

💰 Refund Process

Once your returned item is received and verified by our team (for defects, wrong product, or incorrect size), your refund will be processed within 10 working days. Refunds are issued through the same payment method originally used for the order.